The Tricerat Professional Services team offers expert consulting and implementation support and services around our enterprise printing, scanning, and user management solutions. With over 20 years in business, our in-house team has deep industry expertise that no one else in the world has. Our Professional Services team helps customers implement and customize based on their unique requirements, providing a platform to improve and grow their business.
Our Professional Services Project Managers and Developers are the experts in printing, scanning, and user management in a wide array of industries, including but not limited to healthcare, education, finance, technology, and engineering.
Why Tricerat Professional Services?
Solution Implementation Services
For customers of Tricerat products, IT admins can receive help when facing complex installation or special needs with integration with third party systems or software products. This can include scripting, automated deployments, and configuration for specialized printing environments.
Education Services & Training
Tricerat Professional Services offers product training on Tricerat products, covering installation, configuration, troubleshooting, optimization, and best practices.
Strategic Services and Consulting
The option is offered to help manage software rollout projects and system design prior to implementing Tricerat products, above and beyond our normal pre-sales consulting by Solution Engineers.
Custom Development Services
For projects that need customized software or unique features in addition to our public software offerings, Tricerat offers project-based software development help. This might include a feature specific to a single customer, migration tools from other systems, or unique utilities.
Professional Services versus Standard Technical Support
Technical support covers:
- Basic installation
- Answering technical questions
- Working technical issues through to resolution
Professional Services covers:
- Complex installation and recommendations for rollout
- Structured training
- Functionality outside of normal product offering